14 Years of Evolving with Your Practice

We marked 14 years with a week of connection and realignment with our U.S. base to strategize solutions for growth and reliable support. 

Senior Account Managers 

We’ve added new leadership to strengthen client support. Our Senior Account Managers (SAMs)—Shelurace, Charmie, and Christine—bring backgrounds in operations, client services, and sales. They’re your trusted contacts, anticipating needs and keeping service delivery aligned.

Reduced Morning Backlogs

Routine admin tasks can pile up overnight, making mornings rushed. The overnight support, covering tasks like prior authorizations, chart prep, and other admin work reduces backlogs and gives mornings back to patient care.

Ask your SAM how overnight support could work for you.

Understanding Change Management

We’ve been looking closely at how large organizations transition to centralized operation, whether it’s scheduling, reception, or prior auth. We’ve learned that change works best when it’s phased:

  • Start with one task
  • Refine the process
  • Expand from there

This approach minimizes disruption and helps staff adapt smoothly. Understanding these transitions helps us develop strategies that can scale flexibly.

The Embed Program

Training Staff Through Real-World Experience

Before joining your team, new staff work within active client environments under the guidance of experienced colleagues. This isn’t like a classroom simulation—it’s a live drill that exposes them to real processes, systems, and interactions. It brings them up to speed on client workflows and minimizes the early missteps that often come with new staff.

By the time they work with you, they already understand essential operations and methods. The result is fewer setbacks and more reliable performance.

Running for a Cause

We laced up for a local run to support a charity that creates opportunities for people with disabilities in our community. It was a great way to give back and make a positive impact.

Wellness challenges brought everyone together with fitness activities, outdoor play, and fun games. Teams hiked, biked, and ran during their free time, earning points for staying active, hydrated, and even tracking their sleep.

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